Privacy Notice
The Paw Room respects your privacy and is committed to protecting your personal information. By contacting us, submitting booking forms or using our services, you agree to the collection and use of information described below.
1. Information We Collect
We may collect personal and pet-related information including:
- Owner name
- Phone number
- Email address
- Pet information
- Vaccination records
- Medical or behavioural information
- Booking and payment information
2. How We Use Your Information
Your information may be used for:
- Booking arrangement and confirmation
- Pet care and safety management
- Customer communication
- Emergency contact purposes
- Internal record keeping
- Service improvement
3. Information Protection
The Paw Room will take reasonable steps to protect your personal information and prevent unauthorized access, misuse or disclosure.
4. Third-Party Services
We may use third-party services such as Google Forms, WhatsApp or Google Maps for communication, booking and business operations. These third-party platforms may process information according to their own privacy policies.
6. Emergency Situations
If a pet becomes unwell or requires urgent medical attention during boarding or daycare, The Paw Room may contact the owner immediately and arrange veterinary treatment where necessary.
Any veterinary, transportation or related costs incurred shall be borne by the pet owner.
7. Updates
The Paw Room reserves the right to update this Privacy Notice at any time without prior notice.